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Date:	Sun, 4 Apr 2004 19:52:51 PST8PDT,4,1,0,3600,10,-1,0,7200,3600
From:	"Steven Levine" <steve53@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: ECS Registration

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In , on 04/04/04
at 11:27 AM, "Gary Granat" said:

>It doesn't sound like a re-registration effort would be of much value,
>then.

How do you know unless you try? It will take less time to try than it
took to compose this post.

>But, I'm concerned that I'm presently locked out of any access to
>updates, and I'm puzzled about how to remedy this situation. Unless they
>have improved their customer service in this arena, it sounds like it
>could be a long time between contact and resolution for this problem.

I'll be blunt. My time is valuable. I can probably assist those with
login problems and I'm willing to help those with a positive attitude, but
I quickly lose interest when all I hear is negativity. The choice is
yours.

>Incidentally, did your research on the mail indicate an email address
>that one could use to talk to Serenity about this problem?

All the support links are at:

http://www.ecomstation.com/support.phtml

Read carefully the paragraph:

Furthermore, you can request support by email using one of the following
addresses. Email support is provided on a best-effort basis and there is
no guarantee for timely response:

When you bought eCS you bought an OEM product from a reseller and the
reseller is responsible for first level support. Have you contacted your
reseller yet?

Regards,

Steven

--
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"Steven Levine" MR2/ICE 2.41 #10183 Warp4/FP15/14.093c_W4
www.scoug.com irc.webbnet.info irc.fyrelizard.org #scoug (Wed 7pm PST)
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