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Date:	Sun, 4 Apr 2004 19:08:54 PST8PDT,4,1,0,3600,10,-1,0,7200,3600
From:	"J. R. Fox" <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: ECS Registration

Content Type: text/plain

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Gary Granat wrote:

> Incidentally, did your research on the mail indicate an email address that one
> could use to talk to Serenity about this problem?

I think the problem is worse than just a matter of address. I sent them some
detailed and quite serious problem reports (to support@ecomstation.com, where
you are supposed to send such things, and to Serenity itself), and received no
reply at all. That was many weeks ago. On the strength of that -- and the
experience
of others reported here -- one would have to conclude that their direct support is
bad
to nonexistent. I don't know why we should be reduced to taking our chances with
various newsgroups.

Jordan

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