Mr. Know-It-All has the answers to even the really tough questions.
I think I've found a bug in Mozilla. Someone told me to report it with
Bugzilla, but I don't really understand what to do. Can you help me?
Bugzilla is an Open Source Bug Tracking system.
It's used by a large number of Open Source projects including the Mozilla project.
As the name implies, it's a tool for tracking bugs through the various
stages of a bug's life: reporting, verification, resolution and closure.
Bugzilla is pretty flexible so that it can be used for some aspects of
project management in addition to just bug tracking.
You can find out more about Bugzilla at the
Bugzilla Home Page.
Most of the information is oriented toward someone who wants to install Bugzilla,
but it's a good site to scan to get an idea of the scope of what Bugzilla can do.
For Mozilla specific Bugzilla information, the
Bugzilla for Mozilla
page is the place to start.
There are links to the various query and bug entry pages along with lots of
helpful usage guidelines.
When you are ready to report the bug, the best place to start is the
Mozilla OS/2 Port Home Page.
Use the Report a Bug
link to get to the Bugzilla Helper page. This will step you through the process of
- Creating a Bugzilla account ID.
- Searching for your bug.
- Entering the bug report.
- Monitoring progress.
You must create a Bugzilla account for yourself if you want to report bugs
and vote on bugs. If you only want to enter queries, you don't need an account.
Before entering a bug report, it's a good idea to check if your bug has already been reported.
The Mozilla team has stated that it prefers duplicate reports to an
unreported bug. Even so, you can save them some effort if you try to avoid
If your bug has already been reported, you will want to vote for it. Bugs
with the most votes have a better chance of getting fixed sooner. That's
the way it works.
If the simple search on the Report a Bug page does find your bug, either submit a report or
try the Bugzilla Query page. This is powerful query tool. Don't let the multiple options overwhelm
you. Just leave the entries that don't matter blank. You can always refine
your search later.
When using the query page, I find it useful to clear the status field.
This will query on all bugs, ignoring their status.
To do this, click on any item to select it.
Then Ctrl-click on the item to clear the selection.
This will leave you with no items selected.
When you enter a bug report, try to enter all the information that someone
else might need to create it. If the bug is intermittent, be sure to state this.
When you enter a bug report, don't identify it as OS/2 only, unless you
are sure this is the case.
The reverse is also true. If it's an OS/2 only bug, be sure to note this.
This is because OS/2 specific bugs are only fixed by the Mozilla for OS/2
team. Cross platform bugs are fixed by other teams.
Don't worry too much about selecting the wrong category for a bug. Some of
the categories, like Evangelism, are not intuitively obvious. The developers will change the category if needed.
If you are still not quite sure how to enter the bug, or you want to verify
that the bug exists on more than just your system, or you
want someone to check if the bug is cross-platform, the best place to ask is
the Mozilla OS/2 Newsgroup.
Mozilla support is available from users on several other mailing lists, but
this newsgroup is the only one specifically monitored by the Mozilla for OS/2 developers.
That's really all there is to reporting a bug.
Once you get comfortable with the process, you might want to try the more
direct Enter Bug form.
After you've entered a bug report you will receive e-mail as it moves toward closure.
When the bug is resolved and a fix has been implemented, you are supposed to mark
the bug as closed. This is not as clear as it might be in the documentation at
Curious or in doubt, you can ask
OS/2 is his specialty and sharing solutions is his passion
Mr. Know-It-All lives in Southern California.
The Southern California OS/2 User Group
P.O. Box 26904
Santa Ana, CA 92799-6904, USA
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