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Date:	Sun, 26 Sep 2004 12:19:02 PDT7
From:	"J. R. Fox" <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: ecs site login failing

Content Type: text/plain

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Steven Levine wrote:

> It is not generalized. My login and probably most everyone else's
> continue to work fine.

Steven,

The problem still exists here.

> My guess if you are just unlucky. I recommend you
> don't play poker with my cousin.

What's unlucky ? It worked fine for me for over a year, with no deviation from that,
and now it suddenly doesn't.

> >Do you know of a contact person for the eCS site ? It's been several
> >days, and (as usual) they are ignoring email queries.
>
> Perhaps. I ignore your queries too, at times.

I've noticed.

> To what email address did you send the message and what was the message
> subject

support@ecomstation.com. Where they tell us to send queries. The message subject was
something like "eCS Site Login No Longer Working."

> and what is the login id that is not working?

My Username. I don't have a record of the Password (anywhere that I can find it), and
Yes, I know that part is my failing. Not having the Password won't get me in, but I
should still be able to bring up the Verification Question, or the Lost Password
procedure. I can tell you that the eCS site used to come up with the asterisks
filled-in in the Username & Password fields, and now they come up blank. On a guess
that this might have something to do with a problem in the COOKIES.TXT file, I
temporarily replaced it with an earlier version of that file, predating this
situation. But it makes no difference. So, perhaps that data was retained (and lost
or corrupted) inside some other file that I'm not aware of. (COOKIES.PRM looks like
it is something else, altogether.) I have never allowed Mozilla's Password Manager to
store my passwords. In hindsight, that is looking like a mistake.

> Have you tried the password recovery option yet?

I thought I was clear about that in my original message. It all starts with the
Username. If they don't accept your Username, if this generates the error that
indicates you are not in their database, then nothing else matters. You can't get any
farther than that. Game Over. This includes getting to the "Retrieve Lost Password
via email" option.

> All support requests go to the same busy person, so sending yet another
> email is unlikely to expedite anything.

Well, this has become a pattern with them, and I'm not the only one to have tripped
over this. It has become rather annoying, speaks poorly for any business concern, and
I don't intend to let them slide on it.

Jordan

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