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Date:	Sat, 28 Feb 2004 14:44:53 PST8
From:	an479@lafn.org
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Fwd: Re: New ISP problems

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Problem solved! Found someone on their help desk who knew more
than the canned responses and was willing to work things out with
me even after learning that I was using OS/2 and OS/2 software.

The new ISP is gtcinternet.com.

The only remaining connection problem is that InJoy reports a
connection speed of 57600 instead of the actual connection speed.
I had this problem when I first started using InJoy, and it was
easily corrected--but I don't remember how :(

Now I have some brand new problems with my mail software--
Internet Adventurer; but I'm still working on it so will not go
into that unless all else fails.

Finally, here's some added information about InJoy support from
F/X Communications. Jensen finally did follow up and ask for
details of the connection problems I was having, but by then the
GTC tech guy had solved them for me.

Jack P.

Forwarded Message:
> To: "an479@lafn.org"
> From: "Bjarne Jensen"
> Subject: Re: New ISP problems
> Date: Fri, 27 Feb 2004 14:49:29 +0100
> -----
> Hello
>
> Just to conclude our conversation, then our web-page lists
> multiple support possibilities. I'll name them:
>
> 1) The live (java) chat.
>
> There is generally someone from F/X there 16 hours per day,
providing
> *instant* support. At least some people on the SCOUGH list have
talked
> to us there and some helpful users generally also hang out
there.
>
> To use the Java chat, you must have a Java capable browser.
>
>
> 2) The InJoy Mailing list.
>
> There are 300 OS/2 users there, ready to help with issues that
aren't
> directly related to product defects, etc.
>
> In addition, the list is monitored by 3 guys from F/X.
>
> 3) E-mail
>
> We generally respond to support@fx.dk within hours. If the
problem
> is one that requires more consideration or if we are extremely
busy, then
> more time may pass. If you are unlucky, then you go to the
bottom of our
> support e-mails, where 1-2 weeks can pass (till we empty the
e-mail folder).
> This is extremely rare.
>
> The support is marked "best-efforts" on our web-pages, allowing
us to do
> our best, but at the same time balance our efforts in a way so
the
> business can survive in a limited market - for the long haul
(as it has
> done and will continue to do).
>
> You are of course welcome to make use of all our support
offers, but
> understand that it is best efforts and consider using the
forums before
> mailing us (in particular if you suspect InJoy isn't to blamed
for
> the problem).
>
> You might want to share this with SCOUGH list.

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